Refund policy

Amber Frames – Return & Refund Policy

Thank you for choosing Amber Frames. Every media wall we create is built with care and precision, tailored to your unique specifications. We’re committed to providing the highest quality craftsmanship and a smooth customer experience from start to finish.

Custom Orders Only

All of our products are made to order based on your chosen design, size, and finishes. Because of this personalised approach, we are unable to offer refunds or exchanges on made to order or custom orders once production has started. typically within 48 hours of placing your order.

Order Modifications

If you need to make changes to your order, please contact us within 48 hours of placing it. After this period, we begin the production process, and modifications may no longer be possible.

You can reach us at hello@amberframes.co.uk, or by phone — we’re happy to help.

Returns (If Applicable)

In cases where a return is approved (such as in the event of a defect or error of appliances), we offer a 30-day return window from the date your order is delivered.

To be eligible, the item must:

  • Be unused and in the same condition as received

  • Include original tags and packaging

  • Be accompanied by proof of purchase

To initiate a return, please contact hello@amberframes.co.uk. We will provide the return instructions and shipping details. Returns sent without prior contact will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • It was damaged in transit

  • You received the wrong item

We will evaluate the issue and work quickly to make it right.

Non-Returnable Items

Due to safety and customisation, we do not accept returns on:

  • Custom or personalised products

  • Made to order products

Refunds (If Approved)

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 2 business days.

Please note that your bank or credit card provider may require additional time to complete the refund.

If more than 15 business days have passed since your refund was approved, please reach out to us at hello@amberframes.co.uk.

 

 

If you have any questions at all about this policy or your order, don’t hesitate to get in touch. We’re here to support you every step of the way.

– The Amber Frames Team